This report forms part of our annual reporting suite, which brings together our financial, non-financial and sustainability reports for the year. These reports and our corporate governance statement are available to download on our website.
Net profit after tax (NPAT)
(underlying)
Total assets under management (AUM) and administration
Surplus capital above target requirements
as at 31 December 2021
Growth in bank deposits
Gross cost reductions
(excluding AMP Capital)
Increase in platform cashflows from external financial advisers
including operational separation of AMP Capital’s private markets business (Collimate Capital)
for AMP and Collimate Capital to reposition both for growth opportunities and efficiencies
work underway to become purpose-led, delivering for our customers, shareholders and employees
PENSION PAYMENTS
for Australian customers in retirement
Positive Net Promoter Score
for Australian customers (stable vs FY 20)
WITHDRAWALS on hardship and compassionate grounds valued at $36 million
NEW HOME LOANS AMP Bank provided
EMPLOYEE SATISFACTION (eSat score) 67
hours EMPLOYEE LEARNING and DEVELOPMENT
GENDER DIVERSITY TARGETS MET across board, middle management and overall workforce
of aligned FINANCIAL ADVISERS completed FASEA exam requirements
rating from Carbon Disclosure Project (CDP), second highest rating available
reduction in operational SCOPE 1 AND 2 EMISSIONS (from 2019 base year)
ESG FOCUSED INVESTMENT OPTIONS added to our flagship investment platform, MyNorth
DISTRIBUTED TO CHARITIES AND INDIVIDUALS via the AMP Foundation
AMP is committed to achieving the best outcomes for our customers and employees, which in turn will drive long-term value for our shareholders.
Our strategy to reposition and simplify, while exploring new growth opportunities, will ensure AMP Limited is well-positioned for the future as a simpler, customer-focused and purpose-led business.
AMP Limited is a retail wealth management and banking business operating in Australia and New Zealand, supporting approximately 1.5 million customers and employing more than 4,100 people.
It comprises three business units:
AMP Bank provides customers with home loans, deposit and transaction accounts in Australia. It provides limited advice practice lending and does not provide business or corporate banking services to industries.
In 2021, AMP Bank helped more than 160,000 customers with their banking needs and provided over 10,700 new home loans.
Australian Wealth Management (AWM) comprises three different business lines.
Platforms offers superannuation, retirement and investment products including the flagship North platform which continues to deliver on its commitment of strengthening and broadening investment choice for customers.
Master Trust includes the largest single retail superannuation product set in Australia with around 850,000 customers.
Advice provides professional services to a network of aligned and external financial advisers (EFAs), supporting them to provide financial advice and wealth solutions to their clients.
In New Zealand, AMP supports customers with super, retirement, financial advice and general insurance, directly and through one of the largest networks of financial advisers in the country.
AMP Capital/Collimate Capital is a global investment manager which services institutional and direct clients across public and private markets capabilities. It has approximately 300 direct institutional clients and 1,370 employees based in continents including Australia, Europe, Asia and North America.
The AMP Capital business is currently undergoing change, exiting its public markets capabilities to focus on its private markets businesses of Infrastructure Equity and Real Estate. These businesses are being separated from AMP Group and will be listed on the ASX as Collimate Capital.
To support the separation of Collimate Capital, AMP announced the sale of the GEFI business and transfer of its multi-asset investment capability to Australian Wealth Management. Both are expected to complete in the first half of 2022.
The Collimate Capital Real Estate business is one of Australia’s leading real estate investment managers with $23 billion in invested AUM across retail, office and logistics premises. Infrastructure Equity is focused on investments in assets in a range of sectors including transport, energy and telecommunications around the world.
PURPOSE
AND CULTURE
BRAND, REPUTATION AND ESG
DIGITAL AND DATA CAPABILITY
RESPECT
RISK
We recognise that environmental, social and governance issues can have a material impact on business performance and society. AMP’s non-financial disclosures have evolved significantly, and our 2021 Sustainability report reflects the positive steps taken by AMP towards transparency and addressing our material issues.
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